All feedback is important to us and helps us to continue improving the Customer Experience
Always excellent Staff very helpful especially during this difficult time. Would like to thank Chelsea for all her help and understanding when trying to get oil delivery.
Appreciated that it is a difficult time for all supplying and using domestic oil fired heating. I ordered a refill of my tank and was told that the date for delivery would be in 10 days time and indeed it was. Understandably you could not provide the price per litre until the day of delivery. When the invoice came, after the various news items I'd heard covering the price increase, the bill was not quite as frightening. It will still blow our budget but we need the kerosene.
Excellent serviice as always.Delivery lads are excellent and always on time.
The only issue I had this time was not knowing the price of the oil when I ordered. I didn't find out the cost until the invoice arrived. I appreciate the situation with the oil price being dependent on what is happening in the gulf...but this is the only industry where I don't know what I am paying, everything else in shops, on line has a price and I can decide to buy or (afford to) buy or not. With tradespeople you receive an estimate or a quotation. This is not right and whilst I was prepared for a financial hit, I didn't know how much of a hit, so accurate budgeting went out of the window.
Delivered as advised.
Kept me informed as to when oil would be delivered.
Delivered when expected.
Can't fault the service....particularly in these uncertain times. Woukd highly reccomend
We’ve dealt with Allen Stobart since moving into our rural property just over a year ago. We’ve always found them efficient and courteous. Now as the current crisis causes hardship and difficulties for those of us who rely on oil for heating, hot water and cooking through the winter months, the service both from their office staff and the driver who delivered to us, has been outstanding. Thank you to all of them.
Good delivery, although a little longer than I expected but understandable given the present circumstances.
Alwats very helpful, ring me when the tank is getting low and deliver promptly, often before they say they will. Website is very easy to use and they also offer a payment budgeting option.
Good service as always, delivery when said.Office staff helpfull and polite.
Always friendly, helpful drivers, office staff that take your order and payment always nice. Couldn't go anywhere better as service great
As always, such a fantastic personal and responsive service to individual home needs. Our delivery driver is such an awesome gentleman too ???????? And prices as reasonable as possible within the limitations of current global politics. Thank you ??????
Nothing too much bother. Always on hand for advice or emergency deliveries.
Very good thankyou
Good service as ever in supplying our heating oil
Easy on line ordering, excellent communication great delivery.
Delivery driver was so polite and friendly I true credit to the company.
Delivered when stated and at the price originally quoted. Usual speedy clean delivery
For over four decades, Allan Stobart Fuels has
been your trusted local fuel supplier and we take pride in delivering
exceptional customer service and competitive prices. Proudly serving homes,
farms, and businesses across Cumbria and southern Scotland, we provide reliable
fuel solutions tailored to your needs. Please take advantage of our Savers Plan Direct
Debit scheme, where you can pay a manageable monthly amount and build credit
for future heating oil deliveries. This flexible plan ensures you're always
prepared, making it easier to budget for your heating needs throughout the
year. Allow us to track your fuel levels and schedule deliveries as needed with
our tank monitoring service so that you can focus on what matters most without
worrying about your tank running low.
Use our fuel cards nationwide at a wide network of UK Fuels sites to streamline your fuelling process and benefit from
competitive prices and monthly invoicing.
In addition to fuel, we also offer a wide range
of fuel tanks, lubricants and additives, and our dedicated team is always on
hand to assist you, ensuring you receive the best products and service every
step of the way. Whether you're heating your home, fuelling your farm, or
powering your business, Allan Stobart Fuels is here to ensure you receive
top-quality fuel with a commitment to excellence.