Allan Stobart Lubricants & Fuels, a leading name in bulk fuel distribution, are delighted to announce that we have been awarded the esteemed Feefo Exceptional Service badge for 2024.This prestigious accolade underscores Allan Stobart’s steadfast commitment to delivering excellence in customer service, recognising businesses that have excelled in key customer review areas.
The Exceptional Service badge, an integral part of Feefo's Trusted Service Awards, places Allan Stobart Lubricants & Fuels among an exclusive group of businesses. While many outstanding companies will receive the Trusted Service Award, only 32 will be honoured with the Exceptional Service badge, making this recognition truly exceptional.
Feefo, the world's largest provider of verified reviews, established the Trusted Service Awards in 2014 to celebrate brands that leverage their platform to collect verified reviews and consistently receive exceptional feedback from customers. With over 6,500 brands in its portfolio, Feefo provides valuable insights into customer trends, needs, and habits through the analysis of verified reviews.
In a time where consumer confidence is rebounding from challenges faced in 2021, businesses that stand out are those dedicated to service excellence and customer advocacy. Allan Stobart Lubricants & Fuels receipt of the Exceptional Service badge signifies our commitment to delivering standards that surpass expectations.
To earn the Exceptional Service badge, Allan Stobart Lubricants & Fuels has not only met the criteria for winning a Trusted Service Award in 2024 but has also achieved the highest average review score in the Home & Garden industry. Additionally, Allan Stobart Lubricants & Fuels has demonstrated the highest review reply rate and response rate in its industry.
Allan Stobart Lubricants & Fuels General Manager, Steve
Hindmarsh, expressed their delight, stating: “We’re thrilled to receive an
Exceptional Service badge from Feefo. Keeping our customers happy is our
priority, and it's an honour to be recognised as one of the very best in our
sector. The award reflects how hard our staff works to listen to our customers
and keep them happy. As we enter 2024, we’ll continue to listen to our
customers and deliver what our customers want.”
Congratulating Allan Stobart Lubricants & Fuels, Tony Wheble, CEO at Feefo, commented: “With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer. A particular congratulations to Allan Stobart Lubricants & Fuels for winning an Exceptional Service badge, by going above and beyond and proving themselves to be the best in their category. They should be proud of this achievement, and I look forward to seeing them continue to achieve next year and beyond.”
Feefo is a leading global customer reviews and insights
platform on a mission to empower its clients to fully understand how their
customers experience their product or service.
The Feefo suite of software,
combined with its technical solutions expertise, enables its clients to gain a
deeper understanding of customer sentiment, behaviour, and intent, empowering
them with insights to make better business decisions and improve their return
on investment. With 96% of customers relying on reviews to purchase, Feefo also
creates trust between consumers and businesses by adopting a unique approach to
only collect verified reviews from real people.
