Allan Stobart Lubricants & Fuels, a leading name in bulk fuel distribution, are delighted to announce that we have been awarded the esteemed Feefo Exceptional Service badge for 2024.This prestigious accolade underscores Allan Stobart’s steadfast commitment to delivering excellence in customer service, recognising businesses that have excelled in key customer review areas.
The Exceptional Service badge, an integral part of Feefo's Trusted Service Awards, places Allan Stobart Lubricants & Fuels among an exclusive group of businesses. While many outstanding companies will receive the Trusted Service Award, only 32 will be honoured with the Exceptional Service badge, making this recognition truly exceptional.
Feefo, the world's largest provider of verified reviews, established the Trusted Service Awards in 2014 to celebrate brands that leverage their platform to collect verified reviews and consistently receive exceptional feedback from customers. With over 6,500 brands in its portfolio, Feefo provides valuable insights into customer trends, needs, and habits through the analysis of verified reviews.
In a time where consumer confidence is rebounding from challenges faced in 2021, businesses that stand out are those dedicated to service excellence and customer advocacy. Allan Stobart Lubricants & Fuels receipt of the Exceptional Service badge signifies our commitment to delivering standards that surpass expectations.
To earn the Exceptional Service badge, Allan Stobart Lubricants & Fuels has not only met the criteria for winning a Trusted Service Award in 2024 but has also achieved the highest average review score in the Home & Garden industry. Additionally, Allan Stobart Lubricants & Fuels has demonstrated the highest review reply rate and response rate in its industry.
Allan Stobart Lubricants & Fuels General Manager, Steve
Hindmarsh, expressed their delight, stating: “We’re thrilled to receive an
Exceptional Service badge from Feefo. Keeping our customers happy is our
priority, and it's an honour to be recognised as one of the very best in our
sector. The award reflects how hard our staff works to listen to our customers
and keep them happy. As we enter 2024, we’ll continue to listen to our
customers and deliver what our customers want.”
Congratulating Allan Stobart Lubricants & Fuels, Tony Wheble, CEO at Feefo, commented: “With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer. A particular congratulations to Allan Stobart Lubricants & Fuels for winning an Exceptional Service badge, by going above and beyond and proving themselves to be the best in their category. They should be proud of this achievement, and I look forward to seeing them continue to achieve next year and beyond.”
Feefo is a leading global customer reviews and insights
platform on a mission to empower its clients to fully understand how their
customers experience their product or service.
The Feefo suite of software,
combined with its technical solutions expertise, enables its clients to gain a
deeper understanding of customer sentiment, behaviour, and intent, empowering
them with insights to make better business decisions and improve their return
on investment. With 96% of customers relying on reviews to purchase, Feefo also
creates trust between consumers and businesses by adopting a unique approach to
only collect verified reviews from real people.
For over four decades, Allan Stobart Fuels has
been your trusted local fuel supplier and we take pride in delivering
exceptional customer service and competitive prices. Proudly serving homes,
farms, and businesses across Cumbria and southern Scotland, we provide reliable
fuel solutions tailored to your needs. Please take advantage of our Savers Plan Direct
Debit scheme, where you can pay a manageable monthly amount and build credit
for future heating oil deliveries. This flexible plan ensures you're always
prepared, making it easier to budget for your heating needs throughout the
year. Allow us to track your fuel levels and schedule deliveries as needed with
our tank monitoring service so that you can focus on what matters most without
worrying about your tank running low.
Use our fuel cards nationwide at a wide network of UK Fuels sites to streamline your fuelling process and benefit from
competitive prices and monthly invoicing.
In addition to fuel, we also offer a wide range
of fuel tanks, lubricants and additives, and our dedicated team is always on
hand to assist you, ensuring you receive the best products and service every
step of the way. Whether you're heating your home, fuelling your farm, or
powering your business, Allan Stobart Fuels is here to ensure you receive
top-quality fuel with a commitment to excellence.
